Onmywheels will not accept unauthorized returns. If you have a problem or need to return an item, please contact us through our email (firstname.lastname@example.org). If the box was not opened it is in recipient's responsibility the shipping cost back to Onmywheels facility plus we will withhold 10% restocking fee plus original shipping cost. If the box was opened, without being used, a recipient will be charged 20% restocking fee, plus original shipping cost, and the return shipping will be recipient's responsibility. All of the issues with our items have to be reported to us within 48 hours after receiving the package we will the shipping cost and repair of the item. If the issue was reported after 48 hours, it is recipient's responsibility to cover shipping cost to us. We provide a free repair within 7 days after purchase. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and arrive Onmywheels faculty within 7 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.